Lux Pillow Hostel

1. The room was disgusting (bottles under the bed, sand on the floor and the sheets were itchy and not cleaned). 2. They were no English speaking staff available when we needed so they had to call someone else to translate every time. 3. We thought we booked a bus but learned that they hadn’t do a thing and on the day of travel nobody came to pick us up. 4. The breakfast were, if not absent, was disgusting. 5. Only 2 toilets including one in a bathroom for all the guests: if only they were clean and toilet paper available... 6. We rent an e bike with them that went out of battery after 2h (whereas the manager told us it was good for the day) 7. Least but not last: a large amount of money went missing in our room. We immediately went downstairs to talk to the manager cos nobody else than us should have had access to the room during the day we were exploring bagan. We expected from him to talk to his employees who were here during the day or call the police to report the event. Instead he wrote 3 lines on a piece of paper, showed us the camera video (on which we could only see the entrance of the hostel and not of our room), didn’t try to call the police nor his employee who was “at home”. When we left the hostel (on our own cos the pick up bus never showed up) we saw another tourist in the hall who was alone and couldn’t access her room cos nobody from the staff was there and nobody was answering the phone. The hostel was completely empty (is this even legal ?!). Awful experience, I wouldn’t recommend it at all. Please consider going somewhere else !!!

Our experience in Lux Pillow was amazing. There was a festival in Bagan and the two brothers that own the hostel and that speak very good English were super helpful. The hostel has very good rooms, AC and breakfast is ok: banana egg and toast. It is also close to good restaurants and is fair quality vs price.

Not a bad place! They let us keep a running tab, had our bikes ready when we requested them, and had free breakfast 7-8am. We ate the bread that was put out throughout the day too. And they had free water. Downfalls- we had a shared room and didn’t get a key to it which I didn’t like and for part of the day the English speaking owner left so we couldn’t communicate with the other worker. But other than that it was good for the price and for what it offered.

Not recommended. Bathrooms are outside which is OK but annoying at night. Only 1 shower for the entire Hostel, though! Breakfast is horrible. Sugary juice, deep-fried Samoa and white toast with jam and butter. In addition Bananas that were overripe. They woke me up in the morning before 7 without any excuse hammering at the door because a new customer arrived. Good price but the absence of service.

It is one of the cheapest hostel in Bagan that serves free breakfast. The location is good since it's close to the street with bunch of restaurants, and it is just few minutes away to the temple complex by electric bike drive. I think they have to add more toilet or shower rooms to accommodate guests.

Don't go there if you stay several nights and expect a minimum of quality service. For this price you'd rather go to Bagan Vibes. This place is managed like teenagers taking care of their room. Our room wasn't cleaned and we had to sleep in dirt for days. The staff can be rude with you as well. The scooter rental is a great initiative but it was not well charged while it indicated a fully charged battery. We got stucked after 8km. They told us they will come pick it up. We waited 1h30 and nobody came. The owner told us himself he doesn't care about service quality.

We now understand why the owner of the hostel was so friendly with us, helping us with local buses and accommodations: a lot of money suddenly "disappeared" from our room (about 300 euros). We slept in the deluxe room, and no one should have had access to it. At this price, we could have had afford to fly with the balloons!! Not recommended at all, please stay away from this place and the owners! This is not to mention that the room wasn't clean, and there are rats running in the kitchen.

Service was courteous, welcoming and staff always smiled and greeted us. Location is very good Mattresses are confortable Sink in the bathroom had a leaking pipe, so all the water went on to the bathroom floor. No sheets were o the bed for us to cover ourselves with, except for the blankets. No towels in the room. Very simple breakfast, only bread and jam. Room door is a window door, with a partial curtain, so privacy is not so certain